FAQ

The turnaround time depends on the editing task required.  The photo editing begins when we've accepted the order, photo files, and the instruction to each photograph necessary for the post-production. Generally, the FIRST retouching pictures can be given back in 2 days. During the time we look forward to your response, the timing will be stopped. If you have a deadline, please state it in the order comments. 

Please NOTE: Sunday is our day off.

Absolutely yes. We use encrypted protocols to transfer the photos. Only you and your photo editor have access to your account or to your photos.

If you need this additional service, just write about it when making your order and tell us about specific comments as detailed as you can.

- We have one more extra service - rush service which allows you to receive the edited photos quicker. 

- Turnaround up to 36 hours + 50% of the order cost 

- Turnaround up to 24 hours + 75% of the order cost

- * please note we are working every day except Sunday

Of course, you can. This is an extra service which you can choose while submitting the order on the web site. The price is + 100% of the order cost.

1. Please register and login.

2. Click  ‘Create Order’

3. Click 'Add files' and then select one or multiple  pictures from your laptop, if the file size does not exceed 50 Mb. Click  ‘Start’ and wait until the pictures are uploaded. Read the answer below, "What should I do if the size of your files is above 50 Mb".

4. Click ‘Continue ' - For each uploaded photo write instructions and general comments to the photo editing service you need. Select the level of post-production.

6. Click ‘Continue ' to confirm the Order Summary. If you have a coupon, enter its number.  

7. Click 'Submit Order' - You can pay with subscription or purchase credits, using a credit card.  

8. Wait 48-72 hours to receive your designs.

* Also in case you want to get more info about our photo restoration prices please don't hesitate to contact us

* If you find it difficult to choose the right level of photo retouching and can't find it in the high end retouching before after examples - contact us to get the quote

1. Please register and login. Click ‘Create Order’.

2. Put a mark in the 'My Photos are larger than 50 Mb, I will provide them via Email or Dropbox'

3. Click ‘Continue ' - For each uploaded photo write comments and general comments to the service you need. Select the level of retouch.

4. In the comments provide a link to folder Google drive or Dropbox.  

5. The subsequent steps are the same as in the previous question. 

1. Please Sign in.

2. Click 'My Orders'

3. When we're finished, in 'My Orders' you can see your order with the result and click 'Download Result'.  

4. By clicking on the picture you can see it in the full size, and save.  

You can use the Additional Photo field if you need to give us more instructions for your main photo(s) editing.  It can be a sample photo describing a style you need, or an additional photo to use for a background change. In this case you do NOT need to pay any credit for the Additional Photo. Please notice, extra photo doesn't mean just the second photo free of charge.

Our high end photo editing firm uses the PayPal payment processing system.

If you feel that your photo editing do not according to your specific requests, there 1 time correction will be made free.

You can upload photos via Dropbox / Google Drive / Wetransfer / Box.

Sure, please upload them to Dropbox.

Please send us a request from the email address you used while a registration at our website and ask us to close your account. We will close your account and delete all your photos.

No, the client is always the only copyright owner. We do not claim any copyright to derivative edited photos submitted by our customers.

We are always here to help! Please email us via Facebook box at the bottom of the page or contact our consultant via the online chat window you can find in the lower right corner of the page. If we are offline, please leave your message in the chat window, we will receive it and answer you ASAP.